FAQs

FAQ Page
1. What materials are the medal hangers made from?
  • Our medal hangers are made from high-quality, durable metal that ensures long-lasting performance and a sleek finish.
2. How many medals can each hanger hold?
  • Each hanger can typically hold 20-40 medals, depending on the size of the ribbons. We offer different sizes to accommodate various collections.
3. Are the medal hangers easy to install? Do they come with mounting hardware?
  • Yes, our medal hangers are designed for easy installation and come with all the necessary mounting hardware, including screws and spacers.
4. Can I customize the design or text on the medal hanger?
  • Absolutely! We offer customization options for text and design, allowing you to create a personalized medal hanger that reflects your achievements.
5. How long does it take to receive a custom medal hanger?
  • Custom medal hangers typically ship within 7-10 days if you're in Kuwait and 2-3 weeks if from the GCC, depending on the complexity of the design.
6. What is the return or refund policy if I’m not satisfied with my purchase?
  • We offer a satisfaction guarantee. If your order arrives damaged or incorrect, please contact us within 30 days for a replacement or refund. Custom items are non-refundable unless defective. To request a return, email us with your order details, and we’ll assist you promptly.
7. Do you offer bulk discounts for large orders?
  • Yes, we provide bulk discounts for large orders. Please contact us for a customized quote based on your specific needs.
8. Is international shipping available? What are the shipping costs?
  • We are based in Kuwait and currently ship to all GCC countries. Shipping costs vary based on your location and order size, and they are calculated at checkout.
9. How durable are the medal hangers? Will they rust or tarnish over time?
  • Our medal hangers are made from rust-resistant materials and coated to prevent tarnishing, ensuring they stay in great condition for years.
10. Can I see examples of other custom medal hangers you’ve made?
  • Yes, you can view examples of our custom medal hangers in our online gallery and on our Instagram page, showcasing the variety of designs we’ve created for customers.